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Shipping Zones:
We currently ship all throughout Europe, including the United Kingdom.
We also ship internationally to most countries.
If your country is not an option at checkout or you have any other questions, please send us an email at help@areweoblivious.com and we can see what we can do for you.
When shipping internationally, note that duties and taxes may apply to your shipment depending on what the item is and it’s value. We will deliver your shipment without duties and taxes paid, thus if they apply, you as our customer, are responsible for settling the amount with customs.
Courier options:
DHL
Service types and delivery timeframes:
We offer multiple service types to ship our products, which influence the duration it takes for our products to be delivered to you, as well as the costs involved.
Depending on the country you want your order to be delivered to, you'll have different shipping options.
(Please also take note of our handling times)
Shipping Prices:
Shipping prices may vary depending on the destination, however all shipping costs will be calculated for you at checkout.
Handling times:
We ship products from Monday to Friday. If you have placed an order outside these handling times, your order will be sent out at the earliest convenience (e.g.: Monday morning).
We ship our products from the UK, as well as Germany. Depending on stock, this might affect delivery options.
Restrictions:
We cannot ship to certain locations yet, which is why they are not listed within our shipping zones. Please E-mail us if this applies to your destination and we will see what we can do for you.
We cannot deliver to PO boxes.
Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item has arrived damaged or if you have received the wrong item, so that we can solve the issue.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on worn items, items where the hangtag has been removed, as well as sale items.
This also applies to all Pre-Order items & Upcycled items, which can only be exchanged for another item.
Exchanges
If you would like to exchange your purchase, please email us at info@areweoblivious.com and let us know what you would like to exchange your item(s) for. As long as they are the same price, we will simply send you details on how to return the item(s) you would like to exchange. Once you have sent off the item, we will send out your new item(s).
If the exchange requires additional payment or a partial refund we will email you regarding how to proceed.
Returns
You can return products within a 14 day period by emailing us here. Returns need to be in their original condition to be accepted and for a refund to be issued. Thus, items must still have the hangtag attached, as well as being unworn and unwashed.
The cost for returns is currently not included. Thus, you will either have to pay shipping at your courier service or if we send you a return label, we will deduct the price of shipping from your refund. We would love to change this in the future, but we hope you understand that, as a small business, we need to take it step by step.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We would estimate around 7 - 10 days for this to occur upon receiving your returned item(s).