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FREQUENTLY ASKED QUESTIONS

HOW ARE WE PRODUCING MORE RESPONSIBLY?

We have taken certain steps to make our whole operation as responsible as we could, with the resources we have as a new start-up fashion brand. 

We describe our brand aim for sustainability by using the term 'responsible', as we are aware that there is currently no way to be a 100% sustainable. Nonetheless, we have done our best to do better and to keep our production ethical and fair. As a brand, we have implemented certain rules spanning our whole line of production up until the product is received by you.

All garments in our first collection are made from GOTS certified 100% organic cotton and are manufactured in Europe. The printed questions on our garments are made with a screen-printing technique, using water-based inks. Instead of using a label inside the garments, we opted for all of the information (size, washing instructions) to be printed on the inside of our garments. Our hangtags are made from FSC certified paper, which is made from ECF pulp - making it recyclable and biodegradable. Our packaging is made from corrugated cardboard with at least 90% recycled properties. We also use recycled paper-tape to keep your orders firmly closed until they arrive with you.

 

WHAT SIZE SHOULD I ORDER? 

If you want to access the size guide, click here. 

Being a start-up and having to start small, means that we can’t yet produce the range of sizes that we would like to accommodate for. We are currently only able to offer sizes S, M and L. Nonetheless, all of our garments are oversized (some more and some less), so we believe the sizes we carry fit a wider range of body types.

WHERE DO YOU SHIP FROM?

Stuttgart, Germany and London, UK - depending on stock availability.

CAN YOU EXPLAIN THE SHIPPING COSTS?

More on this soon.


CAN I RETURN AN ITEM?

Yes you can return any item, as long as the item is unworn and the tag has not been removed. We do not cover return costs currently. As a small company, we hope to offer this at some point, but cannot currently provide it.

 

HOW DO I RETURN AN ITEM?

Please refer to our ‘Shipping and Returns’ page for more information. If you want to issue a return, email us: help@areweoblivious.com


CAN I EXCHANGE AN ITEM?

We are happy to exchange your item to another size or another style, as long as matches the original item's price - otherwise we will email you with further steps.

Please refer to our ‘Shipping and Returns’ page for more information. If you want to issue an exchange, email us: help@areweoblivious.com

 


ANY ADDITIONAL QUESTIONS?

Ask us a question here or contact us:

Email: info@areweoblivious.com

Instagram: @areweoblivious

 

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