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Shipping & Returns

 

 Shipping Zones: 

We currently ship worldwide (with a few exceptions). If your country is not an option at checkout or you have any other questions, please send us an email at info@areweoblivious.com and we can see what we can do for you.

International shipping: note that duties and taxes may apply to your shipment depending on what the item is and it’s value, as well as where you are ordering from. We will deliver your shipment without duties and taxes paid, thus if they apply, you as our customer are responsible for settling the amount with customs. Once the order is shipped out and has arrived at customs, we cannot take any other measures from our side, making it your responsibility. If you do not pay your local customs duties, we cannot guarantee what happens with the parcel and its contents, as it might not even be sent back to us. Due to this, please note that we cannot refund you on the grounds of refusal to pay custom duties in your delivery country. 

We ship from Stuttgart, Germany.

Note for UK customers: Orders with items under 135£ do not have to pay any duties at customs. 

 

Service types, Delivery timeframes & Handling times:

We only offer Standard Shipping at this time.

Usually we try to ship out orders ASAP for us or right when they have been produced (Pre-Orders + Made on demand items), however as we're a small brand, we sometimes need more time.

Our processing time is usually 2-7 days.

During busier times, this can be up to 10 days for our made-to-order products.

Pre-Orders: these take 3-4 weeks until they are sent out. However, as a small brand working with small suppliers, this can occasionally take slightly longer in busier periods, so please bear with us. We will always be transparent with you about this, so don't hesitate to reach out to us. Shipping times are also laid out on each of the product pages or else the info above will apply.

If you need something shipped immediately, please contact us and let us know and we will do our best to accommodate you.

Depending on the country you want your order to be delivered to, shipping times will vary. This is also down to the postal services that handle your order in your country. Please contact us for more specific info regarding your shipping destination.

We ship our products from Germany. 

 

Shipping Prices: 

Shipping prices may vary depending on the destination, however all shipping costs will be calculated for you at checkout.  

Restrictions:

We cannot ship to certain locations yet, which is why they are not listed within our shipping zones. Please E-mail us if this applies to your destination and we will see what we can do for you.

We cannot deliver to PO boxes.  

Damages and issues

 
Please inspect your order upon receiving it and contact us immediately if the item has arrived damaged or if you have received the wrong item, so that we can solve the issue.  

 

Exchanges 

If you would like to exchange your purchase, please email us at info@areweoblivious.com and let us know what you would like to exchange your item(s) for. As long as they are the same price, we will simply send you details on how to return the item(s) you would like to exchange. All exchanges from outside of the EU: shipping the item back to us has to be paid by you. Once you have sent off the item, we will send out your new item(s). If the exchange requires additional payment or a partial refund we will email you regarding how to proceed. 

 

Returns

 

You can return products* within a 14 day period by emailing us

info@areweoblivious.com or requesting it here: https://shopify.com/59361788054/account

Returns need to be in their original condition to be accepted and for a refund to be issued. Thus, items must still have the hangtag attached, as well as being unworn and unwashed. We will decide on a case to case basis.

The cost for returns is currently not included. Thus, you will either have to pay shipping at your courier service or if we send you a return label, we will deduct the price of shipping from your refund.

We would love to change this in the future, but we hope you understand that, as a small business, we need to take it step by step.

 

 * Pre-orders & Upcycled items cannot be returned, but only exchanged for another size (if available) and if the original item is in the same condition as it was when it was sent out. 

* Our one-of-a-kind items (Upcycled Trench Coats) can also only be exchanged for another product or we will issue a store credit.

 *The Hoodie Set cannot be returned, only exchanged for another size (if available) and if the original item is in the same condition as it was when it was sent out.

In some cases we can also issue store credit.

 

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Approval is given when the product is as it was sent out (unworn, unwashed etc.). If approved, you’ll be automatically refunded on your original payment method. Refunds will be the amount you paid, minus the shipping fees that you paid when we sent out your order in the first place. Please remember it can take some time for your bank or credit card company to process and post the refund too. We would estimate around 7 - 10 days for this to occur upon receiving your returned item(s).

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Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on worn items, items where the hangtag has been removed, as well as sale items. Due to this, refunds will only be issued after we have checked the item. Pre-orders & Upcycled items cannot be returned, but only exchanged for another size.

If you ever have any questions regarding the information above or would like to buy an item but are unsure of any of these return and shipping rules, please message us via the chat option, email us at info@areweoblivious.com or DM us on social media.