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We currently ship worldwide (with a few exceptions).
If your country is not an option at checkout or you have any other questions, please send us an email at help@areweoblivious.com and we can see what we can do for you.
International shipping: note that duties and taxes may apply to your shipment depending on what the item is and it’s value, as well as where you are ordering from. We will deliver your shipment without duties and taxes paid, thus if they apply, you as our customer, are responsible for settling the amount with customs.
We ship from Stuttgart, Germany and have a couple of items in stock in the UK.
Service types, Delivery timeframes & Handling times:
We only offer Standard Shipping at this time.
Our processing time is 7 days. Usually we ship out orders ASAP or right when they have been produced (Pre-Orders + Made on demand items), however as we're a small brand, we sometimes need more time. If you need something shipped immediately, please contact us.
Depending on the country you want your order to be delivered to, shipping times will vary. Please contact us for more specific info regarding your shipping destination.
We mainly ship our products from Germany, however we also have some stock in the UK. Depending on availability and where you want your order to be shipped, the best location will automatically be chosen for you and be reflected in your shipping costs.
Shipping Prices:
Shipping prices may vary depending on the destination, however all shipping costs will be calculated for you at checkout.
Restrictions:
We cannot ship to certain locations yet, which is why they are not listed within our shipping zones. Please E-mail us if this applies to your destination and we will see what we can do for you.
We cannot deliver to PO boxes.
Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item has arrived damaged or if you have received the wrong item, so that we can solve the issue.
Exchanges
If you would like to exchange your purchase, please email us at info@areweoblivious.com and let us know what you would like to exchange your item(s) for. As long as they are the same price, we will simply send you details on how to return the item(s) you would like to exchange. Once you have sent off the item, we will send out your new item(s).
If the exchange requires additional payment or a partial refund we will email you regarding how to proceed.
Returns
You can return products* within a 14 day period by emailing us
info@areweoblivious.com or requesting it here: https://shopify.com/59361788054/account
Returns need to be in their original condition to be accepted and for a refund to be issued. Thus, items must still have the hangtag attached, as well as being unworn and unwashed. We will decide on a case to case basis.
The cost for returns is currently not included. Thus, you will either have to pay shipping at your courier service or if we send you a return label, we will deduct the price of shipping from your refund.
We would love to change this in the future, but we hope you understand that, as a small business, we need to take it step by step.
* Pre-orders & Upcycled items cannot be returned, but onlyexchanged for another size (if available) and if the original item is in the same condition as it was when it was sent out.
Our one-of-a-kind items (Upcycled Trench Coats) can also only be exchanged for another product or we will issue a store credit.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Refunds will be the amount you paid, minus the shipping fees that you paid when we sent out your order in the first place. Please remember it can take some time for your bank or credit card company to process and post the refund too. We would estimate around 7 - 10 days for this to occur upon receiving your returned item(s).
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on worn items, items where the hangtag has been removed, as well as sale items. Due to this, refunds will only be issued after we have checked the item. Pre-orders & Upcycled items cannot be returned, but only exchanged for another size.
