Special Offer Terms*:

STATEMENT10 - Save 10€ on your first order: only valid on orders over 169€ (e.g. one Blazer) only valid on first orders, can only be used once per customer and per order and cannot be used in conjunction with other discounts or offers. 

Shipping Zones

We offer worldwide shipping (with a few exceptions).

If your country isn’t available at checkout or you have other questions, feel free to email us at info@areweoblivious.com—we’re happy to help.

International Shipping
Please note that customs duties and taxes may apply to your order depending on the item type, value, and your country’s regulations. Any fees incurred are your responsibility as the customer. Once your order has shipped and arrives at customs, we’re unable to take further action on our end.

If you choose not to pay the customs fees in your country, we cannot guarantee what will happen to your package. As such, we regret to inform you that we cannot provide refunds for orders refused due to unpaid customs charges.

Shipping Options, Processing Times, and Delivery

We currently offer standard shipping only.

Our average processing time is 3–5 days, and delivery within Germany via DHL typically takes 1–2 days. We aim to ship orders as quickly as possible or immediately after production (for pre-orders or made-to-order items). However, as a small brand, we sometimes need a little extra time. If you need your order by a specific date, please contact us via chat, email, or social media.

Delivery times vary based on destination. For more details, reach out, and we’ll gladly assist.

Shipping Costs
Shipping costs are calculated based on your location and will be displayed at checkout.

Restrictions
Certain locations are currently outside our delivery zones. If your destination isn’t listed, email us—we’ll do our best to find a solution!
Additionally, we’re unable to deliver to P.O. boxes at this time.

Damages & Issues
Please inspect your order upon arrival and contact us immediately if any items are damaged or incorrect. We’ll work to resolve the issue as quickly as possible.

Exchanges

You can exchange your order within 14 days of receiving your parcel.

If you’d like to exchange an item email us at info@areweoblivious.com with your request. We’ll provide you with return instructions. Exchanges within Germany are free of charge. Any orders from outside Germany can still be exchanged, but the customer is responsible for the shipping costs.

Once we’ve received your package, we’ll send out your replacement.

If additional payment or a partial refund is needed for the exchange, we’ll notify you by email before shipping your new item.

Please note that we require you to give us as much information as possible when exchanging a product, so that we can find the right size / fit for you!

We cover the first exchange shipping fee - any further changes or exchanges are not covered, thus you will have to pay the shipping costs to our warehouse on any further exchanges. 

Returns
You can return items within 14 days of receipt. Please email us at info@areweoblivious.com or submit a return request here.

Items must be in their original condition to be eligible for a refund. This means all tags must remain intact, and the items must be unworn and unwashed (this also applies to exchanges).

Currently, return shipping costs are not included, and customers are responsible for covering them. You can either ship the package back to us yourself or request a return label (the cost will be deducted from your refund).

We’d love to change this in the future, but as a small business, we hope you understand that we’re unable to cover these costs at the moment.

Exclusions

• Pre-order and upcycled products that are customized (e.g., color changes, prints, blazer modifications)
• One-of-a-kind items

These are not eligible for returns or exchanges, as we would not be able to sell them on.

Bundles
If you’ve purchased a bundle and wish to exchange or return part of it, please contact us. For partial returns, we’ll adjust the refund accordingly. This means the retained item will be charged at full price, and only the difference will be refunded.

Refunds
Refunds are issued back to your original payment method after we’ve received and inspected your return. Please allow 7–10 business days for your payment provider to process the refund.

If you have any questions about these policies or aren’t sure about a purchase, reach out via chat, email us at info@areweoblivious.com, or send us a DM on social media—we’re here to help!