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FAQ's

SUSTAINABILITY

Our aim was to make our whole operation as responsible as we could at this stage of our start-up fashion brand:

- All garments in our first collection are made from 100% GOTS certified Organic Cotton and are manufactured in Europe.

For our 2nd collection we managed to get the fabric made close to our manufacturing facility in Portugal, so that we can reduce emissions between production steps.

- The questions on our garments are printed using water-based inks.

- Instead of using a label inside the garments, we opted for all of the information (size, washing instructions) to be printed on the inside of our garments.

- Our hangtags are made from FSC certified paper, which is made from ecf pulp - making it recyclable and biodegradable.

- Our packaging is made from corrugated cardboard with at least 90% recycled properties - We also use recycled paper-tape to keep your orders firmly closed until they arrive with you.

We describe our brand aim for sustainability by using the term 'responsible', as we are aware that there is currently no way to be a 100% sustainable. Nonetheless, we aim to continue bettering ourselves! . As a brand, we have implemented certain rules spanning our whole line of production up until the product is received by you.

If you'd like to know more, please visit our SUSTAINABILITY page.

SHIPPING, RETURNS AND EXCHANGES

Stuttgart, Germany and London, UK - depending on stock availability.

This is why shipping costs might vary. If your order is shipped from Germany and you are outside the EU, please note that you might have to pay import duty.

We have decided on a general shipping fee within Germany, a set fee for EU deliveries, a set fee for parcels to the UK and another set fee for International shipping. This ensures that the shipping costs we have to pay to send you your item(s) are mostly, while still keeping it simple and fair to both you as our customer and ourselves. As we are a small company, we do not have any special rates and pay normal shipping fees - the same fees you would have to pay to send a parcel.

Yes you can return any item, as long as the item is unworn and the tag has not been removed. We do not cover return costs currently. As a small company, we hope to offer this at some point, but cannot currently provide it.

If we do receive an item that has been worn or is otherwise not in the condition we sent it in, we will not be able to accept your return. We will carefully evaluate all items and have the final say in this matter.

Please refer to our ‘Shipping and Returns’ pagefor more information. If you want to issue a return, email us: help@areweoblivious.com

We currently ask you to pay the return shipping fee, but hope that we can change this when we grow as a brand.

We are happy to exchange your item to another size or another style, as long as matches the original item's price - otherwise we will email you with further steps.

Please refer to our ‘Shipping and Returns’ page for more information. If you want to issue an exchange, email us: help@areweoblivious.com

We can only exchhange if the item(s) sent back to us are unworn and not damaged.

OTHER QUESTIONS?

If you want to access the size guide, click here

Being a start-up and having to start small, means that we can’t yet produce the range of sizes that we would like to accommodate for. We are currently only able to offer sizes S, M and L. Nonetheless, all of our garments are oversized (some more and some less), so we believe the sizes we carry fit a wider range of body types.

Collection 2 will have a slightly broader size range:

Women's: XS-L

Men's: S-XL

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