Terms & Conditions
This website is operated by OBLIVIOUS? (Oblivious GmbH). Throughout the site, the terms “we”, “us” and “our” refer to OBLIVIOUS?.
OBLIVIOUS? offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by them. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.
Our store is hosted by Shopify, which provides the e-commerce platform that enables us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your country of residence or that you are the age of majority and have given us consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including copyright laws).
You must not transmit any viruses, worms, or code of a destructive nature.
A breach of these Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time for any lawful reason.
You understand that your content (excluding credit card information) may be transferred unencrypted across networks and adapted to technical requirements. Credit card information is always encrypted during transmission.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.
Headings in this agreement are for convenience only and do not limit these Terms.
SECTION 3 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through our website. These products may have limited quantities and are subject to our Return Policy.
We make every effort to display product colors and images as accurately as possible. However, we cannot guarantee your screen’s color display will be accurate.
Our blazers are made from upcycled materials and individually refined. Each piece is unique and may vary slightly in color, cut, or texture — these differences are part of each blazer’s character and not considered defects.
We reserve the right to limit sales to any person, region, or jurisdiction. Product descriptions, prices, and availability may change at any time without notice. We reserve the right to discontinue any product at any time.
SECTION 4 – SHIPPING & DELIVERY
We ship worldwide, except to countries excluded at checkout.
Processing time is typically 3–5 business days, with domestic shipping within Germany handled by DHL (delivery usually in 1–2 days).
As a small independent label, we prepare and pack each order with care — occasional delays may occur.
Shipping costs are calculated automatically at checkout based on destination and method.
For international orders, import duties or taxes may apply and are the responsibility of the customer. If these are refused, the purchase price cannot be refunded.
Shipping to PO boxes or parcel stations is currently not available.
Full details on delivery times and pre-orders can be found in our Shipping & Returns Policy.
SECTION 5 – RETURNS, EXCHANGES & CANCELLATION POLICY
Returns are accepted within 14 days of delivery. Items must be unworn, unwashed, and returned with original tags attached. Returns sent without prior notice or outside the deadline may be declined.
Return shipping costs are the customer’s responsibility. Please use a trackable, insured service. Refunds are issued to the original payment method within 7–10 working days after receipt and inspection.
Shipping fees paid at checkout are non-refundable.
One exchange is free within Germany. For additional exchanges or international orders, shipping costs apply.
Returns or refunds may be refused (or cleaning costs deducted) for:
– worn or washed items
– items without hangtags
– items with a strong perfume scent or signs of use
– personalized or customized pieces
– sale items
– one-of-a-kind or upcycled items that have been customized
For damaged or incorrect items, please contact us immediately.
The statutory Right of Withdrawal (EU consumers only) and the optional Sample Cancellation Form are available here:
https://www.areweoblivious.com/pages/shipping-returns
SECTION 6 – CUSTOM / MADE-TO-ORDER & PRE-ORDERS
(1) Custom Orders:
Products customized specifically for you (e.g., modified color, embroidery, print, fit, or design) are considered made-to-order items and are excluded from returns or withdrawal rights.
Cancellation is only possible by prior agreement. Depending on production status, material or labor costs already incurred may apply.
(2) Pre-Orders:
Pre-ordered items can generally be returned or exchanged within 14 days of delivery.
However, custom pre-orders and embroidered blazers ordered as pre-orders are excluded from return or withdrawal, as they are individually produced.
An exchange is possible for embroidered items (unless they are custom orders).
SECTION 7 – WARRANTY
Legal warranty rights under German law apply.
As our products are crafted from upcycled materials, minor variations in color, texture, or condition are natural and not considered defects.
SECTION 8 – RETENTION OF TITLE
All goods remain our property until full payment has been received.
SECTION 9 – PRIVACY POLICY
Your personal data is processed in accordance with our Privacy Policy, available here:
https://www.areweoblivious.com/pages/gdpr-compliance
SECTION 10 – ONLINE DISPUTE RESOLUTION
The European Commission provides a platform for Online Dispute Resolution (ODR):
https://ec.europa.eu/consumers/odr/
We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
SECTION 11 – GOVERNING LAW
These Terms and any separate agreements for providing services shall be governed by and construed in accordance with German law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
Mandatory consumer protection provisions in your country of residence remain unaffected.
SECTION 12 – LIMITATION OF LIABILITY
We do not guarantee that the Service will be uninterrupted, error-free, or secure.
Use of our website and products is at your own risk.
To the extent permitted by law, OBLIVIOUS? shall not be liable for any direct or indirect damages, including loss of profits, data, or consequential damages arising from the use of our website, products, or services.
SECTION 13 – INDEMNIFICATION
You agree to indemnify and hold harmless OBLIVIOUS? and its affiliates from any claims or damages arising from your breach of these Terms or any violation of applicable law.
SECTION 14 – SEVERABILITY
If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
SECTION 15 – TERMINATION
These Terms remain in effect until terminated by either you or us.
You may terminate them at any time by ceasing use of our website.
We may terminate this agreement without notice if you breach these Terms, and you will remain liable for all amounts due up to the termination date.
SECTION 16 – ENTIRE AGREEMENT
These Terms, together with any additional policies published on our website, constitute the entire agreement between you and OBLIVIOUS? and supersede any prior agreements.
SECTION 17 – CHANGES TO THE TERMS
You can review the most recent version of these Terms at any time on this page.
We reserve the right to update or modify these Terms at any time by posting a new version on our website. Continued use of the site after changes are posted constitutes acceptance of the revised Terms.
SECTION 18 – CONTACT INFORMATION
Questions regarding these Terms of Service should be sent to:
help@areweoblivious.com or info@areweoblivious.com
Submit Withdrawal Request
Please fill out the following form to submit your withdrawal request.
